Troubleshooting |
|
Troubleshooting |
|
|
The Troubleshooting page allows you to specify your contact information that will be appended to the error reports by Royal TS and also lets you reset application settings. |
Leave name and email address blank to send error reports anonymously.
Name
Enter your name.
Email Address
Enter your email address which we should use to contact you.
Test Crash Report
A test crash report is generated allowing you to test if a crash report can be submitted.
Note |
Royal TS needs to communicate with Port 25 (SMTP) in order to submit crash reports. If this port is blocked by a firewall, the crash report cannot be submitted. |
Delete EasyHook DLLs
Deletes the EasyHook files from the user profile directory. After the files have been deleted, you can re-download them in the Dashboard/Overview tab.
Reset Dock Panel Layout
Resets the docking layout to the default setting (Navigation panel on the left).
Reset Quick Access Toolbar (QAT)
The quick access toolbar (by default above the ribbon) customization will be reset.
Reset Recent Files and Folder List
The recent files and folder list in the backstage view/application menu will be reset.
Reset All Settings
All the above settings as well as all options are reset.
